Shipping Policy

Thank you for choosing to shop with Luxe Lab! We aim to provide you with a seamless shopping experience, including efficient order processing and timely delivery of your items. Please review our shipping policy outlined below:

  1. Order Processing Time:

    • All orders will be prepared and shipped within 24 hours after the order has been placed.
    • Orders placed on weekends or holidays will be processed on the next business day.

  2. Bank Transfer Receipt Requirement:

    • For orders paid via bank transfer, please ensure that the bank transfer receipt is sent to us before the shipment is processed.
    • You can send the bank transfer receipt to luxelabja@gmail.com.

  3. Shipping Methods and Times:

    • We offer various shipping methods to accommodate your preferences and delivery needs.
    • Shipping times may vary depending on the selected shipping method and your location. Please refer to our shipping options during checkout for estimated delivery times.

  4. Tracking Information:

    • Once your order has been shipped, you will receive a confirmation email stating your order is on its way.

  5. International Shipping:

    • For international orders, additional customs clearance procedures may cause delays beyond our control. We appreciate your patience in such instances.

  6. Shipping Charges:

    • Shipping charges will be calculated during the checkout process based on the shipping method selected and the destination of your order.

  7. Address Accuracy:

    • Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or delivery issues.

  8. Order Changes and Cancellations:

    • If you need to make any changes to your order or cancel it, please contact us within 12 hours of placing order. We will do our best to accommodate your request, but once the order has been shipped, changes will not be possible.

  9. Contact Us:

    • If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer service team at luxelabja@gmail.com.

By placing an order with us, you agree to abide by the terms and conditions outlined in this shipping policy. We appreciate your understanding and cooperation.

Note: This shipping policy is subject to change without prior notice. Please review it periodically for any updates or revisions.